Delivery & Returns

Delivery & Returns

Santorus Order Fulfilment & Customer Care

Please note that the Santorus order fulfilment and customer care is supported by SANTORO Ltd.

The UK based office can be contacted by phone 9.00am to 5:30pm (UK time) Monday to Friday on +44 (0)1709 518100, or by email to enquiries@santorus.com

UK Mainland Orders

Our standard delivery charge is £6.50 for UK mainland addresses.
We aim to deliver your order within 3-5 working days. Please allow an extra 5 days for receipt if payment is made by cheque in pounds sterling (to allow for clearance before your order will be dispatched).
We can deliver to an alternative address to your billing address.

International Orders

For all international orders, the cost of postage and packaging will be calculated automatically depending on the destination and products ordered. The cost will be shown at checkout before order confirmation and before payment is required.
Please note that all duty and local taxes are the responsibility of the recipient.

Exchanges & Returns

We want you to be completely happy with your purchase. If for any reason you are not happy with your order, please call our customer care team on +44 (0)1709 518100 or email on enquiries@santorus.com

(a) Exchanges

If you would like to exchange your purchase for another item, we can arrange for a new product to be sent. If the new item costs less than your original product, we will arrange for the difference to be refunded: if it costs more, an additional payment will need to be made.

To qualify for a refund the returned products must be returned as supplied, unopened and unused, and in a resalable condition with the cellophane intact. If the products are returned and appear to have been opened, used or tampered with in any way then we will be unable to process any refund or approve any exchange.

(b) Returns

If you live in the EU:

If for any reason you are unhappy with your order and you wish to return your item, please inform us that you wish to cancel and return the item to us within 14 days and you will receive a full refund. Santorus has no liability other than up to the total value of your original order. For your security please return items by recorded delivery with insurance paid as a minimum. To qualify for a full refund all returned products must be returned as supplied, unopened and unused, and in a resalable condition with the cellophane intact.

If you live outside of the EU:

If for any reason you are unhappy with your order and you wish to return your unused item, please inform us within 7 days and you will receive a full refund of the value of your products. For your security please return items by recorded delivery with insurance paid as a minimum. To qualify for a refund all returned products must be returned as supplied, unopened and unused, and in a resalable condition with the cellophane intact. Santorus has no liability other than the value of your products.

Faulty/Incorrect Orders

We apologise if on a rare occasion the products delivered are faulty or incorrect. In this instance, please contact our Customer Care team on +44 (0)1709 518100 or by email to enquiries@santorus.com to obtain a returns number. Upon receipt of the returned products, we will refund to you the price paid by you for the products, our standard postage and packing cost and the cost of returning the products via the Post Office.