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Privacy & Safety

Your use of the Santorus website signifies your consent to the collection, processing and use of personal information by us for the purpose of dealing with your order, processing payment, credit reference checking, fraud detection and market research.

At Santorus we are committed to safeguarding your privacy. We use the information that we collect on this site to make shopping at possible and to enhance your overall experience. We promise to keep your details confidential and we will not sell, trade or rent your personal information to others.

Any changes to our security and privacy policy will be posted on this site, so you are fully aware of your rights and can notify of us of any changes.


Company number: 09965083

Acre House, 11/15 William Road, London, United Kingdom, NW1 3ER

Personal Information and how it is used


When you order, we require your name, e-mail address, billing and delivery address, credit/debit card details, issue number if relevant and card expiry date. If you prefer, you can send your payment details separately.

A contact telephone number is also required so that we can contact you immediately if there is a problem with your order. We may, unless you advise us otherwise pass this contact information onto our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.

Personal information other than payment details, are retained by us for the purposes of providing a constantly improved product offer and service. If you so wish, and have opted to receive further company information, we may use your personal details, to advise you of new products, special offers or changes to the site.

If you have not purchased from the Santorus shop for a period of two years or more, your personal information will be deleted.

Security of your information


Our site uses secure server software to protect your information whenever you place an order or access your account information. This software encrypts all information you input before it is sent to us to minimise the risk of the data being intercepted.

We also follow a careful security procedure as required by the UK Data Protection Legislation (Data Protection Act 2003) to protect the information that we store about you from unauthorised access.

Internal Security at Santorus

Access to customer data is limited to only those personnel who require this information to process your order. All employees are required to sign a security clause as part of their terms of employment with the company.

Credit Card Security


We are confident that credit card information entered on our site will not be accessible to any unauthorised person or company. Our secure sockets layer (SSL) encryption uses 128-bit encryption.


Your rights


If, for any reason you are concerned about the personal information and account information that we are holding about you, please contact our customer services team, who will happily review and update your file as you so require.

Alternatively this information can be checked and reviewed online once you have signed in.

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